Client mANAGEMENT TRAINING
CLIENT MANAGEMENT TRAINING
Highly Interactive One-Day Workshop To Drive Agency Performance
What is it ?
An in-person workshop to equip client service and
account management teams with the confidence and
knowledge to deliver an exceptional client service and a successful agency partnership
Key focus areas
The day centres around the 5 key priorities
required for success.
Through a blend of theory, practice and delegate
participation, we provide focus and structure to
the role of a modern-day account handler.
Course Structure
"
Who are your clients and what do they want?
The key drivers that impact the client experience
The tenets of a strong client partnership
Maximising the quality of your client engagment
Practical realities of delivering on the day-to-day
How to manage difficult client situations
Creating the conditions for account growth
Spotting and converting growth opportunities
"
Key Benefits
1
Proven methodologies to help deliver on the promise of an exceptional client relationship.
2
Improved confidence in managing and leading
client/agency partnerships, both big and small.
3
Clients who will spend more, stay longer, and have a
huge positive impact on the culture of your agency.
Keir truly understands the complexities of the client/agency dynamic and the ever-changing nature of client needs. I would have no hesitation in recommending his services.
- Chris Massey, SVP Digital Marketing, NBC Universal -
COSTS
£1,600 + VAT
One 6 hour workshop
Includes all pre-work to tailor training to individual agency / delegates
Maximum 10-12 delegates per workshop
Venue assumed to be on site at agency
